Frequently Asked Questions

HOW LONG IS MY CONTRACT WITH RUSHWEB?

Rushweb plans are month-to-month or yearly. We feel that it's our job to make sure you're always happy and satisfied with our services. If for any reason you're not, we think you should be free to leave.

  
DO I NEED TO FIND SOMEONE TO HOST MY SITE?

No. One of the great things about our service is that hosting is included for both your website and your email. This allows us to take care of all updates and installation of new feature without you having to lift a finger.

  

WHICH IS FASTER, A KUNG FU PANTHER OR A KUNG FU CHEETAH?

A kung fu cheetah. Cheetahs can go from a standing position to 45mph in 2 seconds.

  
CAN I DOWNLOAD MY WEBSITE?

Unfortunately, no. Our system is a hosted solution built on our proprietary software. Besides, if you hosted it somewhere else you would then have to deal with installing updates, security patches and new features. Since we host it, that's our responsibility and it's all part of our unlimited service and support.

  
HOW DO I ACCEPT PAYMENTS WITH YOUR COMMERCE SYSTEM?

Our system is designed specifically to integrate seamlessly with PayPal Payflow Pro. This system is incredibly reliable and easy to setup. And it works with nearly any merchant account. So if you already have a merchant account with your bank the Payflow Pro system can connect to it.

  
HOW MUCH DOES PAYFLOW PRO COST?

PayPal charges a one-time $99 setup fee. You then pay $25 per month + 10 cents per transaction. Don't forget that there is a credit card percentage fee that you will need to negotiate with your merchant bank; usually in the range of 2.7% to 3.2% for most businesses. If you need help setting up a merchant bank, we have a couple of banks that we can recommend and work with regularly.

  
HOW DO I SIGN UP?

You'll start with a free 30-day trial. We don't collect your credit card when you sign up. At the end of the 30-day trial we will send you an invoice and then you can simply choose to either pay it or ignore it. It's totally up to you. You can go to rushwebsolutions.com/signup to sign up.

  
HOW DO I CANCEL SERVICE?

Canceling service with us is an easy and no-questions-asked process. Just create a Help Desk Ticket or give us a call.

  
CAN I SWITCH PLANS?

Absolutely, at any time you can simply give us a call or create a Help Desk Ticket and we'll make it happen.

  
WHAT IS MEANT BY UNLIMITED?

We do not have resource limits for normal usage. As per our Terms of Service however, sites cannot exist for the sole purpose of file sharing.

  

ARE POLAR BEARS RIGHT OR LEFT HANDED?

Actually, all polar bears are left handed.

  
DO YOU OFFER EMAIL ACCOUNTS?

Yes. We offer unlimited email accounts, which are all filtered through a rigorous spam filtering service before landing in your email box. Additionally, if you would prefer not to use our email, we can easily link your email to any other service you would like.

  
HAVE MORE QUESTIONS?

Contact us via Live Chat or through our Help Desk any time.